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FAQ’s

What is 'My Account'? How do I update my information?

What is 'My Account'? How do I update my information?

It is easy to update your Hudafoundation account and view your orders any time through ‘My Account’.
‘My Account’ allows you complete control over your transactions on Hudafoundation
Manage/edit your personal data like address, phone numbers, email ids
Change your password
Track the status of your orders

How do I merge my Hudafoundation accounts linked to different email ids?

How do I merge my Hudafoundation accounts linked to different email ids?

You can merge two of your Hudafoundation accounts linked to different email ids or update the email id linked to your existing Hudafoundation account. The process is the same.
Step 1: Log in to your Hudafoundation account.
Step 2: In the ‘My Account’ pane, go to the ‘Settings’ tab and click on the ‘Update EMail’ option
Step 3: In the ‘Update Email’ page, your ‘current email’ id is shown.
-Enter your ‘new email’ id below.
– Click the ‘Save Changes’ button. You will receive a ‘We have sent a mail to your new email id for re-confirmation’ message.
Step 4: Go to your ‘new email’ account and click on the Hudafoundation account – Update Email message for confirmation.
Step 5: You are now redirected to the ‘Update Email’ page.
-Below your ‘new email’ id, provide the password for your current Hudafoundation account.
-Enter your new Hudafoundation account password.
-Re-enter to confirm your new Hudafoundation account password.
-Click the ‘Update Email’ button.

How do I know my order has been confirmed?

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.
You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Can I order a Book that is 'Out of Stock'?

Can I order a Book that is 'Out of Stock'?

Unfortunately, Books listed as ‘Out of Stock’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the Book’s availability with sellers on Hudafoundation.

I see different prices for books with the same title. Why?

I see different prices for books with the same title. Why?

On Hudafoundation, you may find various editions of the title. Some editions might be collector’s first/earlier prints, while some might be hardcover and others paperback. You can check for this on the Book page.
Some editions are re-published/printed within India, while some editions are imported. All other available editions and alternative prices for a particular title are mentioned on the respective Book page under ‘Other Editions’.

Why do I see different prices for the same Book?

Why do I see different prices for the same Book?

A Book could be listed under different prices. There could be sellers offering you the same Book but at a different price. That is the nature of the Hudafoundation marketplace, where different sellers compete for your order.

Is it necessary to have an account to shop on Hudafoundation?

Is it necessary to have an account to shop on Hudafoundation?

You can shop on Hudafoundation by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Hudafoundation account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review Books and sellers.

What do I need to know before getting an order gift wrapped?

What do I need to know before getting an order gift wrapped?

Giftwrap is chargeable at ₹30 per order
Giftwrap option is only available when seller is WS Retail
Giftwrap option is available only when the cart contains items from WS Retail
Cash-on-Delivery orders cannot be gift wrapped
Larger items such as televisions and refrigerators cannot be gift wrapped
Invoice is not included if the gift wrapped order contains books. For gift wrapped orders containing other items, we are required to include the invoice for logistical, legal and octori/tax reasons

What is 'Hudafoundation Advantage'?

What is 'Hudafoundation Advantage'?

When you see the ‘Hudafoundation Advantage’ badge, you know you can buy the Book from a Seller with complete confidence.
Books marked with ‘Hudafoundation Advantage’ are sold by/sourced from a Seller but are quality checked, stocked, packed and shipped by Hudafoundation.
Books sold by sellers with Hudafoundation Advantage are also backed by Hudafoundation’s 30 Day Replacement Guarantee and you may also avail the Same Day/In-a-Day Guarantee expedited delivery options. All while you are backed by Hudafoundation 24×7 customer service.

For a Buyer, what does 'Hudafoundation Advantage' mean?

For a Buyer, what does 'Hudafoundation Advantage' mean?

Hudafoundation Advantage is our fulfillment service for Sellers. Books sourced from Sellers are quality checked, stocked and shipped by us. As a Buyer, you are thus assured of Book quality, faster delivery and hassle-free returns.

How do I pay for a Hudafoundation purchase?

How do I pay for a Hudafoundation purchase?

Hudafoundation offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Hudafoundation trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, E-Gift Voucher (eGV), Cash on Delivery and Wallet to make your purchase.
Hudafoundation also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Hudafoundation?

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Hudafoundation?

There are NO hidden charges when you make a purchase on Hudafoundation. The prices listed for all the items are final and all-inclusive. The price you see on the Book page is exactly what you pay.
Delivery charges may be extra depending on the seller policy. Please check individual seller for the same. In case of seller WS Retail, the ₹40 delivery charge is waived off on orders worth ₹500 and over.

What is Cash on Delivery?

What is Cash on Delivery?

If you are not comfortable making an online payment on Hudafoundation.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the Book at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and 21 other countries.
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups

Is it safe to use my credit/debit card on Hudafoundation?

Is it safe to use my credit/debit card on Hudafoundation?

Your online transaction on Hudafoundation is secure with the highest levels of transaction security currently available on the Internet. Hudafoundation uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Hudafoundation are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does Hudafoundation take to prevent card fraud?

What steps does Hudafoundation take to prevent card fraud?

Hudafoundation realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.
The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank’s website. The registration links for some of the banks have been provided below for easy reference

Can I make a credit/debit card or Internet Banking payment on Hudafoundation through my mobile?

Can I make a credit/debit card or Internet Banking payment on Hudafoundation through my mobile?

Yes, you can make credit card payments through the Hudafoundation mobile site and application. Hudafoundation uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How does 'Instant Cashback' work?

How does 'Instant Cashback' work?

The ‘Cashback’ offer is instant and exclusive to Hudafoundation.com. You only pay the final price you see in your shopping cart.

How do I place a Cash on Delivery (C-o-D) order?

How do I place a Cash on Delivery (C-o-D) order?

All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.
Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter the CAPTCHA text as shown, for validation.
Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
Terms & Conditions:
The maximum order value for C-o-D is ₹50,000
e-Gift Vouchers or Store Credit cannot be used f

What are the delivery charges?

What are the delivery charges?

Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.
For example, seller WS Retail, which generally charges Rs 40 for delivery, provides free delivery on orders valued at Rs 500 or more. Please check with individual Sellers to understand what the delivery charges are.

Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?

Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?

No. There are zero hidden charges when you make a purchase on Hudafoundation. List prices are final and all-inclusive. The price you see on the Book page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

What is the estimated delivery time?

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the Book page. Business days exclude public holidays and Sundays.

Estimated delivery time is dependent on the following factors
The Seller offering the Book
Book’s availability with the Seller
The destination to which you want the order shipped to and geographical location of the Seller

‘In Stock’
For items listed as “In Stock”, Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Imported’
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the Book page and can take at least 10 days or more to be delivered to you.

‘Available’
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Back In Stock Soon’
The item is popular and is sold out. You can however ‘book’ an order for the Book and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’
The Book is currently out of stock and is not available for purchase. The Book could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Permanently Discontinued’
This Book is no longer available because it is obsolete and/or its Bookion has been discontinued.

‘Out of Print’
This Book is not available because it is no longer being published and has been permanently discontinued.

Why does the estimated delivery time vary from seller to seller?

Why does the estimated delivery time vary from seller to seller?

You have probably noticed varying estimated delivery times for sellers of the Book you are interested in. Delivery times are influenced by Book availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.
Please enter your default pin code on the Book page (you don’t have to enter it every single time) to know more accurate delivery times on the Book page itself.

Why does the delivery date not correspond to the delivery timeline mentioned?

Why does the delivery date not correspond to the delivery timeline mentioned?

It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the Book page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

Seller does not/cannot ship to my area. Why?

Seller does not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on
If the Seller ships to your location
Legal restrictions, if any, on shipping particular Books to your location
The availability of reliable courier partners in your location
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

I need to return an item, how do I arrange for a pick-up?

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Hudafoundation Logistics will facilitate the pick-up of the item. In case the pick-up cannot be arranged through Hudafoundation, you can return the item through a third-party courier service. Return fees are borne by the Seller.

Does Hudafoundation deliver internationally?

Does Hudafoundation deliver internationally?

As of now,Hudafoundation doesn’t deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.