PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM
-On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that hudafoundation may peruse the same in future, so as to avoid such occurrences in future.
All defective books being returned to Hudafoundation shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective books back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
Safe receipt of defective product by Hudafoundation is sole responsibility of the customer
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Hudafoundation shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Hudafoundation may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.
Please note that
We strive hard to make your shopping experience hassle-free & enjoyable. You can report return of your items to us within 48 hours of receiving the product. To return the items purchased, you can either email at [email protected] or you call our customer care at +(91)-836-/ +(91)-.
RETURNS WILL BE ACCEPTED ONLY IF FOLLOWING CONDITIONS ARE MET :
– Product should be unused
– Product should not be tampered or damaged by you
– Product should be returned to our admin address within 7 days of receiving confirmation from Hudafoundation.
REFUND ON RETURNS:
We accept refunds for all except:
– Custom duties if any paid by you at the time of receiving the goods
– Taxes if applicable respective to your shipping location/country
– VAT if any paid by you respective to your shipping location/country
– If you don’t liked the product
The refund amount will be credited back to your respective bank/paypal account & an admin/credit card fees of 10% of total amount will be deducted. If refund is issued as a gift coupon/discount coupon/credit note, there is no charge applicable.
Returns on cash on delivery (COD) orders:
Buyers are requested to follow the below guidelines:
1. The buyer must intimate us about the cod returns within 24 hours of receipt of the order
2. The order should be dispatched within 48 hours to our admin office after receiving confirmation from
3. The shipping charges for returns has to be borne by the buyer
4. The refund will be processed after receiving the product at our admin office in resellable condition
5. The refund amount will be credited to buyer’s bank account through cheque/cash after deducting 10% of order amount as admin fees
In case, we receive a cancellation request from you within 48-Hrs of placing the order, we shall cancel the order and refund the amount to you after deducting 10% admin fees. We will not be able to cancel the orders that have already been processed by us. You agree not to dispute the decision made by Hudafoundation and accept Hudafoundation’s decision regarding the cancellation / non-cancellation.